Legal

Privacy Policy

Last updated: July 1, 2026

Williams Relief Advisors ("we," "us," or "our") operates WilliamsRelief.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights. By using this Site you agree to the practices described below.

1. Information We Collect

We collect information you give us directly when you fill out the contact or callback form on this Site. That may include:

• Full name
• Property address
• Phone number
• Email address
• Any notes you choose to share before a call

We also collect certain technical information automatically when you visit, such as your browser type, device type, referring URL, pages visited, and general location (city or region level). This data is collected through standard web analytics tools and is not tied to your identity.

2. How We Use Your Information

We use the information you provide to:

• Contact you to schedule or conduct the callback you requested
• Answer questions about your property tax situation
• Send follow-up communications related to your inquiry, if you consented to receive them
• Send SMS or text messages if you opted in (see Section 3 below)
• Improve the Site and our services

We do not use your information for automated decision-making or profiling.

3. SMS / Text Message Opt-In

What we send: We may send text messages about your property tax inquiry, appointment reminders, and follow-up information related to the services you requested. Message frequency varies based on your inquiry.

How to opt out: Reply STOP to any message at any time and we will stop sending you texts immediately. You can also contact us directly at [email protected] or 510-288-3273 to be removed.

For help: Reply HELP to any message for assistance, or contact us at the information in Section 10 below.

Message and data rates: Standard message and data rates from your mobile carrier may apply. We are not responsible for charges your carrier imposes.

4. No Sharing of SMS Opt-In Information

The only parties who may process your phone number are Williams Relief Advisors and our technology platform GoHighLevel (GHL), which we use solely to send the messages you requested. GHL is bound by its own privacy policy and acts as a service provider on our behalf, not as an independent marketer of your data.

5. Cookies and Tracking

This Site may use cookies and similar tracking technologies (such as pixels or browser storage) to understand how visitors use the Site, measure page performance, and improve your experience. These are standard analytics tools.

Types of cookies we may use:

• Essential cookies: Required for basic Site functionality
• Analytics cookies: Help us understand traffic patterns and page performance (e.g., page views, time on page)
• Form cookies: Used by GoHighLevel to render and manage the contact form embedded on this Site

You can disable cookies in your browser settings at any time. If you do, some features of the Site may not work as intended. We do not use cookies to track you across other websites or to serve you ads.

6. Data Security Practices

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, disclosure, loss, or misuse. These measures include:

• HTTPS encryption on all pages of this Site (data in transit is encrypted)
• Storing form submissions in GoHighLevel's secure CRM platform, which maintains its own security controls
• Limiting access to your information to only those who need it to respond to your inquiry

No method of data transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable safeguards, we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately at [email protected].

7. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:

• Service providers: We use GoHighLevel (GHL) as our CRM and form platform. Information you submit is stored in GHL's system solely to allow us to serve you. GHL's practices are governed by their Privacy Policy.
• Legal requirements: We may disclose information if required by law or in response to a valid legal process.
• Business transfers: If Williams Relief Advisors is involved in a merger or acquisition, your information may transfer as part of that process.

8. Data Retention

We keep the information you submit for as long as needed to provide our services and follow up on your inquiry. You can ask us to delete your information at any time by contacting us, and we will do so unless we are legally required to retain it.

9. Your Rights — Unsubscribe, Update, or Delete

You have the right to:

• Unsubscribe from SMS: Reply STOP to any text message at any time
• Unsubscribe from email: Contact us at [email protected] and ask to be removed
• Request a copy of the personal information we hold about you
• Correct inaccurate information we have on file
• Delete your information — contact us and we will remove your records from our system
• Withdraw consent for any communication at any time

California residents also have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise any CCPA right, contact us using the information below.

We will respond to all requests within a reasonable time and no later than 30 days.

10. Children's Privacy

This Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the Site after any changes means you accept the updated policy.

12. Contact Us

For any questions about this Privacy Policy, to unsubscribe, update your information, or exercise your rights: